How is an active member defined?
A user is considered an active member during a billing cycle if they engage with your community on Pinitto in one of the following ways:
A. They contribute directly by adding or changing something in the community (a resource, a post, a discussion and so on), or by contacting a community member through Pinitto
B. They return to the community in at least three distinct sessions. A new session starts when a member is active again after 30 minutes without activity. The day someone joins a community is left out of this count
How is my monthly bill calculated?
Your bill is calculated from your monthly active members, so a quieter month costs less. A member who was active and then left the community still counts for the cycle they were active in. You are never billed for more members than your plan has seats.
What happens when my community grows beyond 250 members?
As your community approaches this limit, you will receive an email to discuss the options for a custom plan. We ensure a smooth transition, without service interruptions for your members. The cost stays the same, unless you opt for extra services.
The flexible plan is intended for communities with up to 250 members. For groups that exceed this limit, the tailored plan removes the user cap and offers the option to add features designed for large organisations, such as Single Sign-On (SSO), audit logs, or dedicated support.
How are visits from the digest email counted?
A visit that starts from a digest link is counted as a session for that member, the same as a visit from anywhere else. The digest email is one of the ways a member can come back to the platform.
A single click will not change the bill. A member is only counted as active after three sessions in a billing period, or after making a contribution, so an occasional visit stays free.