Terms of service

This page explains the rules for using Pinitto, including payments and the risks of mobility activities or borrowing items.

1. Introduction and acceptance of terms

These Terms of Service ("Terms") govern your access to and use of the Pinitto platform and its associated services ("Service"). This is a binding agreement between you (or the community you represent) and Mnemoly Community S.R.L.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

For how we handle your personal data, see our Privacy Policy.

2. User accounts

You must be at least 16 years of age to create an account and use the Service. You are responsible for maintaining the security of your account and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3. Subscriptions, commercial terms and payments

Access to certain features of the Service requires an active subscription. All payments and subscriptions are processed by our Merchant of Record, Paddle.com.

Active Member definition. For plans based on usage, an "Active Member" is a Registered User who, within the applicable Billing Cycle, meets at least one of the following criteria:

• Performs a Contribution Action (creating a post, reply, event or resource)
• Completes at least three (3) Qualifying Sessions

A "Qualifying Session" is a period of interaction with the Platform of any duration. A new session is recorded only after a meaningful period of inactivity.

Auto-renewal. Subscriptions renew automatically at the end of each billing cycle until cancelled. The default billing cycle is monthly. Pinitto sends a renewal reminder email before each renewal so the community payer knows what to expect. Reminders can be disabled in billing settings.

Cancellation. You may cancel your subscription at any time. Your access to paid features will continue until the end of your current billing period.

Refunds and right of withdrawal. We offer a 14-day, no-questions-asked refund period for all new subscriptions. If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your initial purchase. This policy also serves as your statutory 14-day right of withdrawal for consumers in the European Union. To request a refund, contact us via our refund page within the platform.

4. User conduct and content

You are solely responsible for your conduct and for any data, text, information and content you post or create within the Service. You agree not to:

• Engage in or promote any illegal activities, including listing prohibited items as defined in the addendums below
• Harass, abuse or harm another person or group
• Distribute spam or any form of unsolicited advertising
• Post content that is fraudulent, defamatory or obscene

Content ownership. The community, and by extension its members, retain ownership of the content they create on the Service. You grant Pinitto a limited, non-exclusive, worldwide, royalty-free license to host, display, reproduce and distribute this content as necessary to operate and provide the Service.

5. General role of Pinitto and limitation of liability

The Service is provided "as is" and "as available" without any warranties. Pinitto acts as a neutral information aggregator, providing the utilitarian means for community members to interact. We are not a party to any agreements or transactions made between users. Pinitto does not organize, vet or endorse any user-generated content, shared items or mobility activities. We are not involved in disputes between users and are not liable for any damages or losses arising from your interactions with other users.

To the maximum extent permitted by law, and except for liability that cannot be excluded under applicable law (including gross negligence, intent or personal injury), Pinitto's total aggregate liability arising from or related to the Service is limited to the fees paid by the Customer to Pinitto in the 12 months preceding the claim.

6. Addendum A: Mobility feature

The Mobility feature lets members coordinate shared activities, including carpools, walks, jogs and cycling. By using it, you agree to the following terms:

• Coordination only. Pinitto provides discovery and coordination. We do not organize, vet or supervise mobility activities. Members arrange and conduct them entirely between themselves
• Assumption of risk. All mobility activities carry inherent risks of injury or damage, and those involving vehicles carry the highest. You participate at your own risk. Pinitto is not liable for accidents, injuries or damages arising from any mobility activity
• No background checks. Pinitto does not conduct criminal record, driving record or identity verification checks on members
• Non-commercial use (carpool). The carpool option is not designed for commercial transport. Drivers should request no more than a pro-rata share of direct travel costs (e.g. fuel, tolls). If you use it commercially you are operating outside the platform's intended use, and you assume any regulatory, tax or liability consequences yourself
• Insurance (carpool). Pinitto provides no automobile insurance. Drivers are solely responsible for confirming that their personal auto insurance covers their use of the vehicle

7. Addendum B: Resources and sharing

The lending and borrowing of physical items via the Resources feature carries inherent risks. By using this feature, you explicitly agree to the following terms:

• Mere intermediary. Pinitto provides only the information infrastructure to list items. Pinitto does not possess, inspect, maintain or verify the safety of any item listed
• "As-is" condition. All items are lent and borrowed in "as is" condition, without any warranty from Pinitto of merchantability or fitness for a particular purpose. The responsibility to inspect an item for safety and functionality lies solely with the Borrower
• Assumption of risk. The Borrower acknowledges that using borrowed items, especially tools, involves inherent risks of injury, disability or death. The Borrower voluntarily assumes all such risks
• Prohibited items. You are strictly prohibited from listing illegal, highly regulated or inherently dangerous items, including but not limited to firearms, explosives, hazardous chemicals and prescription medical devices
• Indemnification. The Borrower agrees to indemnify and hold harmless Pinitto and the Community Admin from any claims arising from their use of a borrowed item

8. Digital Services Act (DSA) compliance

Notice and action mechanism. In compliance with the DSA, you can report content you believe is illegal by using the "Report" button associated with the content. Provide a substantiated explanation for why you believe the content is illegal. We will confirm receipt and review your notice in a timely manner.

Statement of reasons. If we remove content or suspend an account, we will provide the affected user with a clear "statement of reasons" explaining our decision, referencing the relevant clause in these Terms.

Single point of contact. For communications related to the Digital Services Act, contact our designated single point of contact for authorities and users at contact [at] pinitto [dot] com.

9. Termination

We reserve the right to suspend or terminate your account for violations of these Terms or for any illegal activities. For most violations, we will issue one warning before terminating your account. No second warning will be provided. Severe violations may result in immediate termination without warning.

10. Governing law

These Terms shall be governed by and construed in accordance with the laws of Romania and, where applicable, the laws of the European Union. These Terms are published in English and Romanian. In case of conflict between the two versions, the Romanian version controls.

11. Alternative dispute resolution

For consumers in Romania, the National Authority for Consumer Protection (ANPC) operates an alternative dispute resolution scheme at anpc.ro/ce-este-sal. You may use it to resolve disputes with Pinitto out of court, although we prefer that you contact us first.

12. Contact

If you have any questions about these Terms of Service, contact us via our contact page.